4 Associations Experiment with Volunteer & Chapter Leader Training Programs

At the Association Component Exchange last year, component relations professionals (CRPs) from four associations told us about their new volunteer and chapter leadership training programs. Their stories were too good to keep to ourselves, so we’re sharing them with you.

INCENTIVIZE CHAPTER LEADER ORIENTATION

Nina Holman, chapter administrator at Project Management Institute (PMI), found a brilliant way to ensure chapter leaders are prepared for their role. They must attend a six-hour virtual chapter leader orientation if they want to qualify for a $1,000 travel grant for PMI’s annual Leadership Institute.

What can you dangle in front of your chapter leaders as an incentive to attend leadership training? Would a financial incentive work? Or would they better appreciate a different perk?

MAKE IT FUN TO LEARN ABOUT CHAPTER FINANCE, REALLY

Nabil El-Ghoroury, executive director at California Association of Marriage and Family Therapists (CAMFT), wanted a better method for teaching financial management to chapter leaders. He needed an approach that would engage treasurers as well as other volunteer leaders attending the chapter leadership conference.

Here’s a clue to his solution.

“I’ll take Chapter Leaders for $200”

“Answer: the most engaging financial management training we’ve encountered”

“What is Finance 101 Jeopardy?”

You win by turning a potentially boring presentation into a fun game. CAMFT’s Jeopardy categories were taxes, insurance, reports, leadership transitions, and basic roles. They played a round and then spent a few minutes diving deeper into the biggest issues.

Nabil said the room was full of engaged, smiling, and laughing attendees—and I’ll remind you, this was a session on financial management! There’s science behind the fun: learning is more sticky when it’s enjoyable. You know what else happened? Finance came out of the treasurer silo. As fellow officers increased their understanding of finance, the treasurer’s isolation decreased.

How can you turn a boring topic into a fun experience for chapter leaders? Which topic will you start with?

TURN THAT FROWN UPSIDE DOWN

We got a two-fer from Sondra Frank, formerly the senior manager of chapter relations, and Karen McMullen, senior director of membership and chapter relations at Community Associations Institute (CAI). Their stories demonstrate the benefits of experimenting with new ideas—even when the “us vs. them” syndrome is affecting your relationship with chapters.

When chapter leaders visited CAI for the annual executive directors (ED) retreat, they tried out speed dating for the first time—well, for the first time with CAI. Each chapter ED had 8 to 10 timed office visits with different CAI staff, such as education, marketing, and membership.

The chapter leaders did have one complaint: there wasn’t enough time for each visit. Isn’t that refreshing? Sondra and Karen said the ‘dates’ helped reduce the “us vs them” disconnect and build new relationships. The experience humanized CAI since now chapters are more likely to think of them as individuals, not an institution.

Even better, that feeling went both ways. CAI staff went from saying “your chapters” to “our chapters.”

Another successful experiment was the chapter leader lounge at CAI’s annual conference. In the past, stale training content resulted in disengaged and grumpy chapter leaders. This year, CAI provided an exclusive chapter leader lounge that hosted informal and formal training sessions led by CAI staff and chapter leaders.

Chapter leaders were constantly networking in the lounge since it was a safe space for peer-to-peer discussions. CAI provided food and beverage, including a barista, as well as space to work.

To overcome existing negativity, CAI put a lot of effort into marketing the lounge. Chapter leaders became well aware of CAI’s investment in them—and it wasn’t cheap. The furniture alone cost $10K to $15K. CAI will seek sponsorships to cover future expenses.

What’s the temperature of your relationship with chapter staff and leaders? How can you get to know each other better? How can you show them that you care for them as individuals and as a group?

The moral of these four stories: don’t be afraid to experiment with change. As you can see, the pay-off for these four associations is huge.