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Renewals & Retention
CEOs Share the Advantages & Disadvantages of Chapters

CEOs Share the Advantages & Disadvantages of Chapters

Of the CEOs who were interviewed for this report, these were the insights to the advantages and disadvantages of chapters.
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CEX: Member Journey Mapping Part 1

Journey Mapping: Improve the Membership Experience

The goal of member journey mapping is to understand the chapter and National membership experience from the member’s viewpoint, so you can discover ways to improve their experience and increase their engagement.
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How to Retain Chapter Leaders by Preventing Burnout & Turnover

Are you worried about how to retain chapter leaders? Prevent chapter leader burnout or turnover? Learn how to provide tools, encourage tactics and more!
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Video_Are Your Association Chapters Reaching Their Highest Potential

Are Your Association Chapters Reaching Their Highest Potential?

What if Billhighway could solve the ‘what ifs’ at your association? Billhighway can help your association reach its highest potential.
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8 Solutions to Attract Chapter Volunteers to Participate

We’ve identified eight valid and understandable reasons why chapter members don’t volunteer plus several solutions for overcoming those obstacles.
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The Secrets to Gaining Commitment From Chapter Leadership

The Secrets to Gaining Commitment From Chapter Leadership

The “work smarter, not harder” mantra applies to chapter leadership. Read for tips on optimizing operations to improve the member and volunteer experience.
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Growing Chapter Networks to Widen Membership Reach

Taking a ‘Trickle Up’ Approach to Chapter Engagement Programs

Take a ‘trickle up’ approach to chapter engagement programs: identify a program that has been successful at a local level and then expand it nationally.
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How NAIOP Launched a Chapter Mentoring Program to Engage Members of All Ages

How NAIOP Launched a Chapter Mentoring Program to Engage Members

Find out how NAIOP's mentoring program works, the roll out to pilots and chapters, tips to running the program, and measuring success.
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How NAHB Is Solving Payment & Data Issues for Their 700+ Components

How NAHB Is Solving Payment & Data Issues for 700+ Components

We'll share the challenges for NAHB and its members, how they're solving member issues, found a solution and tips to implementing technology to components.
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Does the Experience Impact Membership Growth?

Does the Experience Impact Membership Growth?

During a market research project of approximately 500 associations, our team learned much more than we anticipated about the membership prospect experience.
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